Terms & Conditions

GENERAL TERMS AND CONDITIONS

TABLE OF CONTENTS:
Article 1 – Definitions
Article 2 – Orders and Purchases
Article 3 – Applicability
Article 4 – Offer
Article 5 – Agreement
Article 6 – Right of Withdrawal
Article 7 – Costs upon Withdrawal
Article 8 – Exceptions to the Right of Withdrawal
Article 9 – Price
Article 10 – Conformity and Warranty
Article 11 – Delivery and Execution
Article 12 – Long-term Agreements: Duration, Termination, and Renewal
Article 13 – Payment
Article 14 – Complaints Handling
Article 15 – Disputes
Article 16 – Additional or Deviating Provisions

ARTICLE 1 – Definitions
In these terms and conditions, the following definitions apply:

  • Additional agreement: An agreement whereby the consumer acquires products, digital content, and/or services in connection with a distance contract, and these are delivered by the entrepreneur or a third party.

  • Withdrawal period: The period within which the consumer may exercise the right of withdrawal.

  • Consumer: A natural person not acting for trade, business, or profession.

  • Day: Calendar day.

  • Digital content: Data produced and delivered in digital form.

  • Long-term contract: A contract for supply of a series of products or services spread over a longer period.

  • Durable medium: Any tool that enables information storage for future access, e.g. email.

  • Right of withdrawal: The consumer’s right to withdraw from a distance contract.

  • Model withdrawal form: A form made available by the entrepreneur for withdrawal requests.

  • Entrepreneur: A person or legal entity offering products or services at a distance.

  • Distance contract: A contract concluded via distance communication only.

  • Means of distance communication: Any means to conclude a contract without both parties present.

  • General Terms and Conditions: These General Terms and Conditions of the entrepreneur.

Article 2 – Orders and Purchases
2.1 Orders

  • By placing an order, the customer accepts these general terms and conditions.

  • All orders are subject to approval by this shop.

2.2 Purchases

  • A purchase occurs once the order is approved and products delivered.

  • The customer must inspect products and report defects within a reasonable period.

Article 3 – Applicability

  • These terms and conditions apply to all agreements between the webshop and the customer.

  • The store reserves the right to amend these terms with publication on the website.

Article 4 – Offer

  • All offers are valid during the specified period and while stocks last.

  • The store is not liable for typographical errors, image errors, or pricing errors.

Article 5 – Agreement

  • The agreement is concluded when the customer has accepted the offer.

  • The customer has 14 days to withdraw after receiving the products.

Article 6 – Right of Withdrawal

  • The customer may withdraw within 14 days without giving any reason.

  • Notification of withdrawal must be done by email or post.

  • The products must be returned within 14 days of notification.

Article 7 – Costs upon Withdrawal

  • The store will refund all payments, including delivery costs (except extra costs chosen by the customer).

Article 8 – Exceptions to the Right of Withdrawal

  • Customized products, perishable items, or sealed goods broken after delivery are excluded.

Article 9 – Price

  • Prices include VAT unless otherwise stated.

  • The store may change prices, but not for ongoing agreements.

Article 10 – Conformity and Warranty

  • The store guarantees that products comply with the agreement.

  • Defects must be reported within a reasonable period.

Article 11 – Delivery and Execution

  • The store will aim to deliver within the specified times.

  • If delayed, support will notify the customer.

Article 12 – Long-term Agreements: Duration, Termination, and Renewal

  • Agreements longer than one year may be terminated after one year with one month’s notice.

  • Renewals will be communicated in a timely manner.

Article 13 – Payment

  • The customer must pay according to the stated payment methods.

  • Late payment allows the store to send reminders and charge interest.

Article 14 – Complaints Handling

  • The customer must report complaints promptly.

  • Support will attempt to resolve within 14 days.

Article 15 – Disputes

  • Parties will first seek an amicable solution.

  • If unresolved, the competent authority may be consulted.

Article 16 – Additional or Deviating Provisions

  • These agreements are subject to Dutch law.

  • Disputes shall be settled by the competent court in the webshop’s jurisdiction.

MODEL WITHDRAWAL FORM
(To be used if you wish to cancel the contract)

To: supportmail

  • Name:

  • Address:

  • Postal code:

  • Email:

  • Phone number:

I/We () hereby inform you that I/we withdraw from my/our contract for the sale of the following goods/service:

  • Ordered on: ( - - )

  • Order number: #VRSNT_____

  • Received on: ( - - )

  • Name of consumer(s):

  • Address of consumer(s):

  • Bank account number:

  • Signature of consumer(s): (only if submitted on paper)

  • Date: ( - - )

(*) Delete as appropriate.